SHIPPING & RETURNS
Shipping Policy at SENS LABO
At SENS LABO, we're committed to delivering your wellness essentials with care and precision. Our shipping approach reflects our dedication to your satisfaction:
Shipping to the Overseas
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C$50 fee for orders under C$300
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C$75 fee for orders between C$300 to C$600
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FREE shipping for orders over C$600
Shipping Details
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Products are carefully packaged for protection
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Shipping costs are calculated transparently at checkout
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Packaging is designed to ensure items arrive in perfect condition
Our Promise: Your happiness is our priority. We meticulously handle every order to deliver a seamless, worry-free experience that supports your wellness journey.
Return & Exchange Policies at SENS LABO
Your satisfaction is our priority!
Return Details:
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If you’re not completely satisfied with your purchase, please reach out to our customer service team at cs@senslabo.ca within 45 days of receiving your order to start the return process.
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You have 45 days from the purchase date to initiate a return.
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Please ensure that items are unused, in their original sealed packaging, and in saleable condition.
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Shipping costs for returns are covered by the customer.
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Refunds will be processed to your original payment method within 30 calendar days.
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Unfortunately, we do not accept returns or exchanges on discounted or clearance items.
We do not process exchanges directly, but if you're not satisfied, just follow our return policy for instructions on how to proceed. You’re welcome to place a new order at your convenience!
Thank you for choosing SENS LABO! We're here to support your wellness journey.