​SHIPPING & RETURNS
Shipping Policy at SENS LABO
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At SENS LABO, we're committed to delivering your wellness essentials with care and precision. Our shipping approach reflects our dedication to your satisfaction:
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Shipping to the US​
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A C$10 fee applies to orders under C$100
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A C$15 fee applies to orders of C$100 and up
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FREE shipping for orders over C$200
Shipping Details
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Carefully packaged to protect your products
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Shipping costs calculated transparently at checkout
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Calculated based on order weight and size
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Designed to ensure your items arrive in perfect condition
Our Promise: Your happiness is our priority. We meticulously handle every order to deliver a seamless, worry-free experience that supports your wellness journey.​
Return & Exchange Policies at SENS LABO
Your satisfaction is our priority!
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Return Details:
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If you’re not completely satisfied with your purchase, please reach out to our customer service team at cs@senslabo.ca within 45 days of receiving your order to start the return process.
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You have 45 days from the purchase date to initiate a return.
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Please ensure that items are unused, in their original sealed packaging, and in saleable condition.
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Shipping costs for returns are covered by the customer.
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Refunds will be processed to your original payment method within 30 calendar days.
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Unfortunately, we do not accept returns or exchanges on discounted or clearance items.
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We do not process exchanges directly, but if you're not satisfied, just follow our return policy for instructions on how to proceed. You’re welcome to place a new order at your convenience!
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Thank you for choosing SENS LABO! We're here to support your wellness journey.